CULS Statement on COVID-19 and SolarWinds
We would like to extend our sympathies to all who have been affected by the outbreak of COVID-19. The health and well-being of our customers and employees is our highest priority.
As responsible corporate citizens, CU Loan Source has asked our employees to take every precaution to avoid further spread of COVID-19. We have suspended travel, asked employees to work from home and require employees to self-quarantine if they or their immediate families show any symptoms of the illness. These circumstances may lead to longer call wait times and we would like to thank you for your patience in advance. We strongly encourage you to access and manage your account online at www.culoansource.com or through our mobile app.
We also understand that this could be a time of hardship and we are here to help with payment assistance if needed. Please visit www.culoansource.com/forms-customers for loan modification or deferment applications. Be sure to let us know on the form how the outbreak has affected you financially.
We hope that you and your family stay safe and healthy during this time. We will continue to keep you informed as the situation evolves.
CULS does not use any SolarWinds products, and we do not feel the compromise has increased our risk posture at this time and are satisfied our critical vendors have taken appropriate measures to ensure continued business operations. This is a rapidly evolving situation and we continue to monitor the situation as it develops and will take appropriate action if necessary.